What topics will you cover?

• • Establish different types of spa and industry competition.
  • Map a framework for organizational structure and staffing needs.
  • Big data and its importance in the travel sector.
  • Learn about revenue streams in the business and the yielding practices used to maximize sales.

What will you achieve?

• • Differentiate types of spas and wellness centers.
  • Map the organization structure of a spa.
  • Develop HR practices and development / training needs in a spa.
  • Describe the main SOP and standard policies in a wellness center.
  • Analyze the main revenue generating areas in a spa and how to manage these effectively.
  • Expand the wellness programs to the hotel operations and service.